Legal Information & Notices

(Please ensure that you read and understand these conditions before making initial deposit)

1. Contract: The client's approval for work to commence shall be deemed a contractual agreement between the client and VOV Solutions. Important: You should only pay the initial deposit if you accept the terms and conditions outlined in this document. Our receipt of this payment will be taken as your acceptance of these terms and conditions.

2. VOV Solutions, Inc. Intellectual Copyright: VOV Solutions, Inc. holds intellectual copyright of any material, including original images created for the client.

3. Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations, layouts or any other content for their Website /eCommerce / Mobile Apps they are legally responsible for ensuring that this material does not infringe any copyright.
Certain images provided by VOV Solutions, Inc. may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a website. The license may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

4. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. VOV Solutions recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client's behalf we agree to transfer this domain name to the client immediately upon request and without charge.

5. Website /eCommerce / Mobile Apps Promotion: The client must be aware that VOV Solutions are not responsible for ongoing web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites / eCommerce are ranked in the organic search results ( not Ad words or pay per click) is controlled by the search engines. While we can optimize your site initially for this, by making it search engine friendly, it is impossible to make any guarantees on ranking position.

6. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

7. IMPORTANT! Failure to Provide Required Website Content: You must ensure that we are not delayed as a result of late delivery of the material and content required to complete your website.

This is why we ask that you provide all the required information in advance. On any occasion where we are delayed because you have not provided this information, we reserve the right to impose a surcharge of 25% of the total cost of the work. Also, if your job involves Search Engine Optimization, we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information in advance and subsequently fail to do within the agreed timescale of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. This will not be a problem provided that you do not give us the go ahead to start until you are ready to do so.

8. Project Completion and Duration (Larger Projects only): We recognize that on larger projects there may be reasons why the client cannot provide all of the required website material and information in advance. This is acceptable by agreement but it is subject to an overall deadline for project completion. A mutually acceptable date for this deadline will be agreed with the client. On this date any fees outstanding become payable. If the client has been unable to provide the required website content by this time an extension to the deadline may be renegotiated.

9. Conceptualizing: Conceptualizing is the process of producing website concepts for clients. Concepts can include site mock-ups, graphics and design proposals. This clearly takes a lot of time and for higher cost websites it will be included. For low cost sites ( say below $1,500 Dlls ) you should be aware that (unless previously agreed) only one concept is possible. You should therefore ensure that you let us have your preferred color scheme and design requirements beforehand. If you don?t do this we will design the website appropriately. If it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of what you require.

10. Travel Time and Travel Expenses: Traveling time to and from customer premises is not generally included in our estimate. VOV Solutions reserves the right to make a charge for traveling time at our current hourly rate. Likewise VOV Solutions, Inc. reserves the right to charge for traveling expenses. (NOTE: There will be no charges for traveling time or expenses incurred during the quotation process, i.e. before you give your approval for work to commence.)

11. Quotations: The price quoted to the client is for the work specifically agreed on the quotation only. Should the client decide that changes are required after work on the Website /eCommerce / Mobile Apps has commenced there may be a surcharge.

12. Payment - Advance Fee: An advance fee of 50% of the total cost of the project is required before work can start. Clients should only pay this advance fee if they agree to our terms and conditions. Payment of the advance will be taken as agreement of these terms.

13. Payment - Refund Policy: Advance fees are not refundable.

14. Payment Methods: Unless otherwise agreed, payment is only accepted by check, online bank transfer, Paypal or credit card.

15. Payment by Credit Card: We accept Visa, Master Card and American Express.

16. Payment of Balance: Invoices are issued when clients accept that their website has been completed to their satisfaction. Payment of the balance is due immediately on completion of the website. We reserve the right not to launch a website until full payment has been received.

17. Late Payment 1: Any Website /eCommerce / Mobile Apps previously launched may be removed if payment is not forthcoming.

18. Late Payment 2: Accounts that have not been settled within 14 days of our final reminder may incur a late payment charge.

19. Late Payment 3: If any Website /eCommerce / Mobile Apps has not been paid after the 30-day period, the service request will be cancelled permanently. Any future contracts between the customer and VOV Solutions, Inc© will be handled as a new service requests. As stated above, all deposits are non-refundable.

20. Future Support: Your Website /eCommerce / Mobile Apps will be handed over as a fully functioning, completed work. If you require future changes or additions, you will be charge for the new service.

21. Risk: As soon as we have delivered your Website /eCommerce / Mobile Apps, We will not be liable for problems caused by any third party criminal activity using malicious software, spy ware, viruses or website hacking techniques. You should be aware that while it is highly unlikely that your website will be affected by such problems they are a fact of life on today's Internet. VOV Solutions, Inc. will Endeavour to protect it from this to the best of our abilities before delivery.

22. Compliance with Website /eCommerce / Mobile Apps, Accessibility or Other Regulations: We design websites in accordance with the client's specifications. It is the client's responsibility to ensure that the website and its content comply with current online trading laws and regulations. We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client's behalf upon request, but in any business where complex compliance issues may exist we recommend that the client takes legal advice from their company lawyer.

23. Accuracy of Website /eCommerce / Mobile Apps Content: During the design process typographical errors in text content are possible. VOV Solutions, Inc. can accept no responsibility for any such errors. The client must proof read all text content after publication to ensure that it is accurate and that no errors have been introduced.

24. Validity of Quotation: Unless otherwise agreed any quotation provided will be valid for 30 days from the date of receipt.

25. Mobile App For Restaurants and Bars: You will not have any proprietary rights in and to the software. You acknowledge and agree that the Licensor retains all copyrights and other proprietary rights in and to the software. You may not distribute, copy, publish, assign, sell, bargain, convey, transfer, pledge, lease or grant any further rights to use the software. Your App can only be stored locally, or publish at the selected App store. Any other use, is not allowed. VOV Solutions, Inc© and MyMobileApp.co©

Disclaimer:
Should VOV Solutions, Inc waives any of these terms on an individual basis.

VOV Solutions, Inc© will not be liable for damages arising out of or in connection with the use of these services. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Use and/or acceptance of any of our services constitutes acceptance of this policy. This policy is subject to change without notice.

The information contained in this web site is subject to change without notice.

Copyright © 2000-2011 VOV Solutions Inc. All rights reserved.
25031 Ave Stanford Suite # 80, Valencia, CA. 91355